I have my laptop for few years without any problem, but now since 18.10.2015 I've had a problem with a virus, my computer show me the message that I have to enter the product key. I bought the computer with OM license for Windows 7 Professional, so I have the key number of the product. So I enter the 25-digit code and click NEXT, and the message that I get is: the product key it's possible to be not valid.
Now I'm confused, for 4 or 5 years (the period since I have the laptop) the product key was ok, and now something's wrong.
This is what the diagnostic reports said:
Diagnostic Report (1.9.0019.0):
-----------------------------------------
WGA Data-->
Validation Status: Invalid License
Validation Code: 50
Cached Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-GK4PY-FDWYH-7TP9F
Windows Product Key Hash: u3xU6PnmumgYLgUpnmbqEw9Q2OA=
Windows Product ID: 00371-OEM-8992671-00004
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {00A24C1E-9D36-4076-9357-E2B197439D2F}(1)
Is Admin: Yes
TestCab: 0x0
WGA Version: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000000
Build lab: 7601.win7sp1_gdr.150525-0603
TTS Error: T:20151023201227385-
Validation Diagnostic:
Resolution Status: N/A
WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
WGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:Program FilesMozilla Firefoxfirefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
File Mismatch: C:Windowssystem32en-ususer32.dll.mui[hr = 0x80070002]
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{00A24C1E-9D36-4076-9357-E2B197439D2F}</UGUID><Version>1.9.0019.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-7TP9F</PKey><PID>00371-OEM-8992671-00004</PID><PIDType>2</PIDType><SID>S-1-5-21-939697833-715690105-2869109377</SID><SYSTEM><Manufacturer>Acer</Manufacturer><Model>TM8573T </Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies Ltd.</Manufacturer><Version>V1.13</Version><SMBIOSVersion major='2' minor='6'/><Date>20110715000000.000000+000</Date></BIOS><HWID>0B1D3A07018400FE</HWID><UserLCID>0418</UserLCID><SystemLCID>0418</SystemLCID><TimeZone>GTB, oră standard(GMT+02:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>
Spsys.log Content: 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
Licensing Data-->
Software licensing service version: 6.1.7601.17514
Error: product key not found.
Windows Activation Technologies-->
HrOffline: N/A
HrOnline: N/A
HealthStatus: N/A
Event Time Stamp: N/A
WAT Activex: Registered
WAT Admin Service: Registered
HWID Data-->
HWID Hash Current: LgAAAAEAAQABAAEAAAABAAAAAwABAAEA6GE6mhe4FspkLtpJ8Ghw2eoZ4Cwucw
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table NameOEMID Value OEMTableID Value
APICACRSYSACRPRDCT
FACPACRSYSACRPRDCT
HPETACRSYSACRPRDCT
MCFGACRSYSACRPRDCT
SLICACRSYSACRPRDCT
SSDTACRSYSPtidDevc
ASF!ACRSYSACRPRDCT
TCPAPTLCRESTLN
SSDTACRSYSPtidDevc
SSDTACRSYSPtidDevc
UEFIACRSYSACRPRDCT
UEFIACRSYSACRPRDCT
UEFIACRSYSACRPRDCT
PLEASE !!!
Can anyone help me to fix my computer?
Thank you very much
Showing slide {CURRENT_SLIDE} of {TOTAL_SLIDES} - Price refinements
I built a workstation about 3 months ago and loaded Win 7 Professional. I activated the product with no problem until now, when all of a sudden, I get a message saying the product is not genuine. I re-entered the product key only to find that it has been apparently blocked by Microsoft. I tried their phone activation but was unsuccessful. I tried searching for a number to call but would have to pay £46. The product I bought was through eBay and it came in an official, sealed Microsoft box with proper stickers and key inside.
I found a thread saying to run the MGADiag tool, the results are below.
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 50
Cached Online Validation Code: 0xc004c4a2
Windows Product Key: *****-*****-G3QMD-2JBVT-WTWM4
Windows Product Key Hash: X/BnXdqCjSuSI9C7VaCihs9dYrU=
Windows Product ID: 00371-221-2841175-86899
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7600.2.00010100.0.0.048
ID: {850F7169-8A7E-492C-863D-5825C9E1CEAB}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Pullanguzhal kodutha moongilgale. Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7600.win7_gdr.100618-1621
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 109 N/A
OGA Version: Registered, 2.0.48.0
Signed By: Microsoft
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:UsersDBAppDataLocalGoogleChromeApplicationchrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Finale music free download. Finale helps the choir to sing, the band to march, the students to learn, and the orchestra to raise the excitement level in the latest blockbuster movie.
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{850F7169-8A7E-492C-863D-5825C9E1CEAB}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-WTWM4</PKey><PID>00371-221-2841175-86899</PID><PIDType>5</PIDType><SID>S-1-5-21-2898077042-2736617901-899779137</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>X58A-UD3R</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>FB</Version><SMBIOSVersion major='2' minor='4'/><Date>20100824000000.000000+000</Date></BIOS><HWID>1EBA3607018400FE</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7600.16385
Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, RETAIL channel
Activation ID: 770bc271-8dc1-467d-b574-73cbacbeccd1
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00371-00172-221-284117-00-2057-7600.0000-0232011
Installation ID: 019581199883542205469880290583994142811715089956569720
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: WTWM4
License Status: Notification
Notification Reason: 0xC004F200 (non-genuine).
Remaining Windows rearm count: 3
Trusted time: 23/01/2011 15:35:35
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0xC004C4A2
HealthStatus: 0x0000000000000000
Event Time Stamp: 1:23:2011 15:03
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
HWID Data-->
HWID Hash Current: MgAAAAEAAQABAAEAAQACAAAAAwABAAEACrZ0E1q8Gr1yuCB0fIdiPZDhHPKiEQl26oI=
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information:
ACPI Table NameOEMID ValueOEMTableID Value
APICGBT GBTUACPI
FACPGBT GBTUACPI
HPETGBT GBTUACPI
MCFGGBT GBTUACPI
EUDSGBT
MATSGBT
TAMGGBT GBT B0
SSDTINTELPPM RCM
Can anyone help me re-activate the product or know of a number to call?
If you're preparing to reinstall Windows 7 you will need to locate your unique Windows 7 product key, also sometimes called the Windows 7 serial key, activation key, or CD key.
Normally, this product key is on a sticker on your computer or located with the manual or on the disc sleeve that came with Windows 7. However, if you don't have a physical copy of your product key, that doesn't mean it's gone forever.
Fortunately, a copy of your Windows 7 key is stored in the registry. It's encrypted, meaning it's not easily readable, but there are several free programs that can help fix that problem in less than 15 minutes.
Confused? Check out our Windows Product Keys FAQ for more information about product keys and how they work in Windows.
The manual techniques used to locate the product key for older versions of Windows won't work in Windows 7. Those manual procedures will only locate the product ID number for Windows 7, not the actual product key used for installation. So if you've done this kind of thing before in Windows XP or Vista, you'll need to instead use the process outlined below.
Follow the steps below to locate your Windows 7 product key code:
Manually locating the Windows 7 product key from the registry is nearly impossible due to the fact that it's encrypted so you'll need to use a product key finder program to extract it.
Choose a free product key finder program from this list that supports Windows 7.
Any product key finder that locates Windows 7 product keys will locate the product keys for any version of Windows 7: Ultimate, Enterprise, Professional, Home Premium, Home Basic, and Starter.
Download and run the key finder program. Follow any instructions provided by the software.
The numbers and letters displayed by the program represent the Windows 7 product key.
To be clear, thta's five sets of five letters and numbers.
Write this key code down exactly as the program displays it to you. Most keyfinder tools let you export the key to a text file or copy it to the clipboard.
If even one character is written down incorrectly, the installation of Windows 7 that you attempt with this product key will fail. Be sure to transcribe the key exactly!
You can now reinstalling Windows 7 using that product key!
If you need to install the Windows 7 operating system but you still can't find your Windows 7 product key, even with a product key finder, you have two choices:
The first thing to try would be to request a replacement product key from Microsoft, which should cost you around $10 USD. This doesn't always work out, but it's worth a shot.
If that doesn't get you anywhere, you're left with purchasing a brand new copy of Windows 7 from NewEgg, or some other retailer.